FAQ
How should I wash the clothes or textiles that I have bought in Puzle Art?
The ink used for textile printing must be washed with fast programs and low or medium temperature to prevent the ink from disappearing. If you have a dificult stain you can put your normal detergent in the damaged zone and put a medium temperature program.
How can I personalize the products of my order?
At the end of the order appear a box "order special instructions" in that box you can put for example:
I want my name in the back
In any case when you write something in the box we are going to contact you to ensure the information and give you a previous view of the final result
If you are not sure about it please contact us in the mail: info@puzleart.com
How long does shipping take, and what are the costs?
The shipping duration and costs can vary depending on your location and the shipping method chosen. Typically, our processing time is 1-2 days for order confirmation, followed by 8 business days for manufacturing. The manufacturing time allows for the meticulous handcrafting of our products and the drying of ink, ensuring the highest quality. After manufacturing, the shipment can take 2-10 days to arrive, although it may arrive sooner, depending on your location. Please note that we are available to assist with any questions or concerns about your shipment or the product. Our production and customer service operate from Monday to Friday, and while we do not manufacture products on weekends, we are available to address any inquiries.
What are the costs of the shipment?
The shipping costs depend on your location and the chosen shipping method. To obtain specific pricing details, please refer to our Shipping Information section, where you can find a breakdown of shipping costs based on different regions and delivery options.
Do you offer international shipping?
Yes, we offer international shipping to customers worldwide. However, please be aware that shipping times and costs may vary depending on your location. For comprehensive details regarding international shipping, please consult our Shipping Information section.
Are there any discounts or promotions available?
Our handcrafted products are meticulously created and unique, which is why we do not typically offer discounts or promotions. We firmly believe that the quality and craftsmanship of our creations justify their value.
What is your return and exchange policy?
Our return and exchange policy is detailed in our "Returns and Exchanges" section. We prioritize customer satisfaction, and our policy outlines the steps for returning or exchanging a product if it does not meet your expectations.
Can I change my order's shipping address or method after it has been shipped?
Unfortunately, once your order has been shipped, we are unable to modify the shipping method or delivery address. Therefore, it is essential to double-check your information for accuracy before confirming your purchase.
How can I track my order?
Once your order has been shipped, you will receive an email containing your order's tracking number. This email will also provide a direct link to the carrier's package-tracking site. You can monitor your shipment's progress using the provided tracking number.
What happens if my package is returned due to an address issue?
If your package is returned due to an address problem, you will be responsible for the reshipment costs. It is crucial to ensure the accuracy of your shipping information during the checkout process.
Can I purchase a design that's available in another location?
Our designs are geographically exclusive, meaning they are available only in designated regions or cities. This exclusivity ensures that no one else can acquire the same design in your specific location. Therefore, designs available in other regions cannot be purchased outside their designated areas.